Политика доставки
WTF IS THIS STORE Shipping & Delivery Policy
Last updated: April 29, 2026
1. Processing & Handling Time
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Order Processing: All orders will be processed within 1-3 business days after payment verification is complete (excluding weekends and public holidays). Processing includes order verification, picking, and packaging.
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Shipping Notification: Once your order ships, you will receive a shipping confirmation email containing a tracking number and carrier information. You can use this number to check your package status on the carrier's website.
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Preparation Time: Some items are made-to-order or pre-order products. Their production and preparation time will be clearly stated separately on the product page. The total delivery time for such orders will include the stated preparation time.
2. Shipping Options & Costs
We offer various shipping methods. Costs depend on the destination, package weight/dimensions, and the shipping speed you select. Available shipping options and corresponding costs will be displayed at checkout based on your provided shipping address.
All listed prices are for products only and do not include shipping, handling fees, or import-related taxes/duties. Customs duties, taxes, and fees for international orders are the sole responsibility of the recipient.
Free Shipping Threshold: We may offer free shipping promotions from time to time. Specific terms will be stated at checkout or on the promotion page.
3. Delivery Times & Delays
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Delivery Times are Estimates: The typical delivery time for most destinations is 8 to 15 business days from the date of shipment. This is an estimate and not a guaranteed delivery date. Actual delivery may be delayed due to factors such as customs, weather, holidays, carrier delays, or other force majeure events.
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Limited Liability for Delays: We are not liable for any delivery delays caused by circumstances beyond our reasonable control, including but not limited to actions or omissions of the shipping carrier, customs clearance procedures, weather events, or other force majeure. We cannot guarantee delivery by a specific date.
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Tracking: You are responsible for monitoring your package status using the provided tracking number. If tracking information does not update for an extended period, please contact the local carrier directly first.
4. Delivery & Receipt
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Address Accuracy: You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for packages lost, returned, or incurring additional fees due to an incorrect, incomplete, or undeliverable address. Address change requests must be made before the order ships.
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Transfer of Risk: Ownership and risk of loss for the goods transfer to you once the package is handed over to the carrier and scanned into their system.
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Receipt Responsibility: A package is considered successfully delivered when it is delivered to the specified address and signed for by the recipient or an authorized representative. Please ensure someone is available to receive the package. If a package is returned due to failed delivery attempts, any resulting return shipping costs and related fees will be your responsibility.
5. International Shipping (Cross-Border Orders)
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Recipient is Importer: For international orders, you (the recipient) are legally considered the importer of record and must comply with all laws and regulations of the destination country regarding import/export.
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Duties & Taxes: Any customs duties, VAT, GST, or other import taxes that may apply to international orders are the sole responsibility of the recipient to pay. The carrier or customs may require payment of these fees upon delivery for the package to clear customs. We are not responsible for any customs holds, fines, or additional charges.
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Compliance: You are responsible for ensuring the purchased items can be legally imported into your country/region. We are not liable for any losses resulting from items being prohibited, restricted, or held by destination customs.
6. Lost, Damaged, or Non-Delivered Packages
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Claim Timeframe: If your package has not arrived more than 15 business days after the end of the estimated delivery window (i.e., after 30+ business days from shipment), or if the package arrives visibly damaged, please contact us immediately via customer service email with your order number and tracking information.
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Investigation & Assistance: We will assist you in filing an investigation with the carrier. In the event of confirmed loss or damage in transit, our liability is limited to providing a replacement or refund only after the carrier's investigation is complete and we have received reimbursement from them. This is the extent of our obligation for goods lost or damaged after they have been handed to the shipping carrier.
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Evidence Required: If claiming damage, you may be required to provide proof of damage from the carrier or clear photographic evidence.
7. Order Changes, Cancellations & Address Changes
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Contact Promptly: Once an order status changes to "Processing" or "Shipped", it cannot be modified, canceled, or have its address changed. If you need to make changes before shipment, please contact us via customer service email immediately. We will try our best to assist but cannot guarantee success.
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Interception Fees: If a shipped package needs to be intercepted or rerouted, significant fees may apply. These fees must be prepaid by you, and successful interception is not guaranteed.
8. Logistics for Returns & Exchanges
For returns or exchanges, you must first obtain authorization (RMA number) by following our . Return shipments without authorization will be refused.
Return shipping costs are generally determined by the reason for the return: if due to our error (wrong or defective item), we will cover the cost; if due to customer preference (change of mind, etc.), the customer bears the cost. Refer to the for details.
Always use a trackable shipping method for returns and retain the receipt. We are not responsible for packages lost in return transit.
9. Policy Changes
We reserve the right to update this Shipping Policy at any time. The updated policy will take effect immediately upon posting on the website.
10. Contact Us
If you have any questions about this policy or your order's shipment, please contact us at:
Customer Service Email: wtf@itswtf.com
Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (Your Local Time)